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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service Job   »   Customer Relationship Executive
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Customer Relationship Executive

TAI ORIENT MEDICAL TOURISM SERVICES SDN BHD

TAI ORIENT MEDICAL TOURISM SERVICES SDN BHD company logo

JOB REQUIREMENTS:

  • Candidate must possess at least a diploma, any field.
  • Possess good interpersonal skills and empathetic nature.
  • Required language(s): Fluent in spoken/written Mandarin and English is a must . The role requires candidates to interact with Mandarin-speaking clients
  • No work experience required but must be willing to learn and adapt. Working experience in customer service, healthcare or hospitality industry is an added advantage.
  • Preferably non-executive and executives specializing in Customer Service or equivalent.
  • Full time positions only.
  • 必须拥有至少大专学历。
  • 具备良好的沟通能力,服务意识和抗压能力。
  • 必需通晓英语,华语和国语,中文优先。
  • 客户服务或医疗服务业工作经验者优先。
  • 无需工作经验, 提供在职培训。
  • 只限全职。

JOB RESPONSIBILITIES:

  • To fulfill, manage and provide solution to customer needs, schedule and enquiries during their presence in Malaysia.
  • To be the key liaison for the assigned customers.
  • Maintain and build good relationship with customers and related stakeholders.
  • To provide regular updates on assigned tasks on various communication channels including wechat and mobile phone to other team members and manager.
  • Ensure reports, administrative forms and updates are completed on-time and submitted at all times.
  • 负责记录并核实客户的咨询,疑问,分析并及时给予答复。
  • 需为客户分配时间及行程。
  • 需建立及维护与客户的良好关系。
  • 需以电子档或微信汇报经理分配的任务并提供定期更新。
  • 确保报告、表格及时更新与完成,并及时提交。

PREFERABLE CANDIDATES WITH MANDARIN SPEAKING 

PERKS & BENEFITS:

  • Commission and bonus
  • Allowance (mobile phone, transportation, etc.)
  • Nearby public transport
  • Central location
  • Flexible working hours
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Personal leave
  • Open culture
  • Personal development opportunities
  • We offer an attractive remuneration package and allowance to the qualified candidate.
  • We support a safe environment for our employees.
  • We provide outpatient medical benefits for our employees.
  • We provide training to develop skill and knowledge among our employees.
  • We provide opportunities and for career advancement within the company.
  • We enrich your career experience on healthcare and hospitality services with one of the largest market in the world, China.

Job Location
D-09-05, Menara Mitraland, Jalan PJU 5/1, Kota Damansara, 47810, Petaling Jaya, Malaysia.
Click to view the location on Google maps

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