Apt Resources an international recruitment agency is currently seeking a Director of Rooms for a prestigious 5-star hotel in Kuala Lumpur. As the Director of Rooms, you will be responsible for overseeing the overall operations of the front office, housekeeping, and guest services departments. Your exceptional leadership skills and attention to detail will ensure the highest level of guest satisfaction and impeccable service standards.
In this role, you will collaborate with other department heads to create and implement strategies to enhance guest experiences, drive revenue, and maximize profitability. You will also be in charge of developing and implementing departmental policies and procedures, monitoring and analyzing guest feedback, and implementing corrective actions when necessary. Additionally, you will be responsible for managing and developing a team of talented professionals, providing training and guidance to ensure their success.
If you are a highly motivated and experienced professional with a passion for delivering exceptional guest experiences, we invite you to join the team of our prestigious client, they value and reward dedication, commitment, and hard work.
Responsibilities:
- Oversee the daily operations of the front office, housekeeping, and guest services departments
- Ensure efficient guest registration, check-in, and check-out processes
- Monitor and analyze guest feedback and implement necessary actions to enhance guest satisfaction
- Develop and implement departmental policies and procedures
- Collaborate with other department heads to develop strategies to drive revenue and maximize profitability
- Manage and develop a team of talented professionals, providing training and guidance
- Ensure compliance with hotel standards, policies, and procedures
- Minimum of 5 years of experience in a leadership role within the rooms division of a luxurious 5-star hotel of which at least 2 years are in Malaysia
- Fluent in Bahasa Malaysia
- Bachelor's degree in Hospitality Management or a related field
- Exceptional leadership and communication skills
- Strong analytical and problem-solving abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Excellent attention to detail and organizational skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Strong commitment to delivering exceptional guest experiences
Commensurate with experience and market trends
