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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology Job   »   Senior Executive, IT Service Management
AEON Credit Service (M) Berhad picture 1 AEON Credit Service (M) Berhad picture 2

Senior Executive, IT Service Management

AEON Credit Service (M) Berhad

AEON Credit Service (M) Berhad company logo

Job Description:

  • To work on the IT service management and operational support handling.
  • To facilitate the incidents to resolution in a 24/7/365 environment using the incident management processes.
  • To actively monitor, coordinate, escalate and follow-up on critical issues on helpdesk ticketing.
  • To assist in slides preparation & reporting. And perform trend analysis on incidents.
  • To conduct the Change Request meeting.
  • To review and record the request of the Change Listing.
  • To coordinate and standby to perform the Change promotion / deployment.
  • Slides preparation and analysis and reporting and technical writing skills.
  • To perform trend analysis on incidents & problems and proposed preventive & countermeasure actions.
  • To involve and coordinate in regular Disaster Recovery (DR) exercises.
  • Understanding of end-to-end IT Operations and how IT interfaces with business.

Requirements:

  • Bachelor’s Degree in Computer Science/Information Technology or equivalent.
    Minimum 4 years of experience in IT or similar environment.
  • Good communication and interpersonal skills, including the ability to communicate technical concepts in a simple and straightforward manner.
  • Possess understanding of ITIL principles.
  • Basic knowledge of principles and methodologies of Incident and Change Management.
  • Basic knowledge in Disaster Recovery methodology.
  • Able to work well with all levels of professionals in an organization.
  • Good team player and able to operate independently.

Perks & Benefits

  • Performance Bonus
  • Nearby public transport
  • Smart Casual Dress Code
  • Central location
  • Medical insurance
  • Personal leave
  • Personal development opportunities

Job Location
No. 8, Level 18, UOA Corporate Tower, Avenue 10, The Vertical Bangsar South City, Jalan Kerinchi, 59200 Kuala Lumpur
Click to view the location on Google maps

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