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Executive Non Performing Loan & Recovery

AEON Credit Service (M) Berhad

Job Type   /   Job Level

Contract   /   Junior Executive

Job Location

Subang Jaya, Selangor, Malaysia

Salary Offered

Job Description:

Non Performing Loan

To manage External Collection Agencies (ECA) operation activities and handle any administration work related non-calling operation activities.
To maintain and further improve External Collection Agencies performances to achieve collection target set by Management.
To adhere with Company's internal policies and guidelines as well as Bank Negara Malaysia and any regulatory requirements.
To monitor and report ECA performance.
To conduct ECA visitation and ensure completeness of visitation document and highlight to Management.
To provide excellence customer service and maintain good client relationship.
To proceed invoice payment, file assignment and special arrangement accordingly to scope.
To assist on any matter as per requested by Management.

Repo, Resell & Insurance

To handle respossesion, resell, redemption or any administration work related non- calling operation activities.
To maintain and or further improve repossession or any collection activities performances to achieve collection target set by Management.
To perform warehouse stock count and update stock list on quarterly basis.
To attend customer inquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
To provide excellence customer service and maintain good client relationship.
To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals Is made timely.
To issue letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
To prepare documentation and go to JPJ on transfer ownership.
To liasing other department on discharge of ownership.
To perform any ad hoc task that assigned by Management.

Job Requirements:
Diploma / Degree / Master in Finance/Accountancy/Banking/Business or equivalent.
Minimum 2 to 3 years working experience in collection in general or any related field.
Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
Team player with ability to work well under pressure and to adapt in a fast paced working environment.