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Jobs in Malaysia   »   Jobs in MY-Kuala Lumpur-IT   »   Sales / Marketing Job   »   Associate Director, Vendor Performance and Relationship Management
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Associate Director, Vendor Performance and Relationship Management

AIA IT (M) Sdn Bhd

AIA IT (M) Sdn Bhd company logo

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

To drive increased business value from our key strategic Technology vendors to AIA through a more structured approach to relationship and performance management.
  • Develop, manage and strengthen the overall strategic relationship with some of AIA’s key strategic vendors to enhance value to AIA over and above existing contractual commitments. 
  • Drive increased levels of performance from key strategic vendors.
  • Identify and lead continuous performance improvements with demonstrable business and/or financial value and benefits.
  • Develop and lead the implementation of service improvement plans.
  • Accountability for commercial and contractual dispute resolution.
  • Encourage and drive innovation opportunities which will create incremental business value – e.g. cost reduction, income generation.
  • Reduce risk exposure through issue resolution and proactive identification/mitigation of risks.
  • Accountability for developing and managing formal Governance structures and meetings including escalation processes.
  • Develop vendor performance reporting (e.g. dashboards) to share with key stakeholders.
  • Development of measurement mechanisms and communication plans to demonstrate the value add of the role.
  • Roll out of best practice methodology to AIA country Technology teams where needed.
  • Identification and leadership of cost reduction opportunities where they may exist.

Minimum Job Requirements:


  • University graduate


  • Minimum 10 years of relevant working experience
  • Experience in a vendor or contract management function, preferably in the IT sector

Special skills

  • High levels of personal drive and enthusiasm
  • Relationship building
  • Willingness to learn and develop
  • Confidence and assertiveness
  • Collaborative attitude – and a willingness to help outside areas of responsibility
  • Positive influencing skills
  • Strong communication and interpersonal skills
  • Ability to work in a dynamic environment
  • Creativeness and an ability to question and challenge existing processes/methodology


Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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