Summary:
As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.
Your Missions:
- Communicate and explain basic information to the customer
- Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
- Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
- Supporting team and management in any tasks which may require assistance
Our Requirements:
- Native Chinesee with excellent verbal and written communication skills in English.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
- Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
- Possess strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
Perks & Benefits
- Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport (KLCC)
- Central location
- Free snacks / Happy hours
- Regular team activities
- Personal development opportunities
Job Location
KL city center
Click to view the location on Google maps
