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Jobs in Malaysia   »   Jobs in Pelabuhan Klang   »   Customer Service Job   »   Customer Service (Westport)
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Customer Service (Westport)

Infinity Logistics & Transport Sdn. Bhd.

Infinity Logistics & Transport Sdn. Bhd. company logo
  • Managing the entire shipment fulfillment process inclusive the import and export documentation, from receiving jobs to tracking shipments and ensuring timely delivery
  • Regularly communicating with clients to provide updates on the shipment status and etc
  • Handling and resolving complex issues, such as shipment delays, cargo damages, or customs- related problems, to ensure customer satisfaction
  • Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, stuffing/ unstuffing plan with warehouse operation team, transporter/ haulage etc to ensure timely and efficient shipments
  • Overseeing the operation to prevent wrong cargo, wrong delivery, wrong quality been delivered to customer
  • Reporting updating, Job Closing and Billing Advice
  • Responding to new inquiries from customers
  • Collecting feedback from customers about their experience and using this feedback to improve our customer service level
  • Assisting customers in filling claims for damaged or missing items and guiding them through the claims process
  • Ad hoc tasks
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