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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology Job   »   Hardware Support Engineer (Local)
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Hardware Support Engineer (Local)

Shiji Group

Shiji Group company logo
  •  Support testing, evaluating and recommend hardware products for purchase of new Hardware for purchase.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
  • Work with end users to identify and deliver required Hardware service levels.
  • Provide training and support to end users and staff on Hardware operation and other issues.
  • Perform on-site analysis, diagnosis, and resolution of complex Hardware problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site as needed.
  • Receive and respond to incoming calls and/or e-mails regarding POS, PC and/or hardware problems.
  • Monitor and test Hardware performance and provide Hardware performance statistics and reports.
  • If necessary, liaise with 3rd party support and 3rd party HW/equipment vendors.
  • Maintain internal Hardware inventory for loan or testing use.
  • Provide Preventive Maintenance Services for customers’ Hardware covered under the Maintenance Agreement.

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