Operational Manager 运营主管经理

Responsibilities:

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Conduct budget reviews and report cost plans to upper management
• Manage and observe on worker work performance and report to CEO
• Need to manage three corresponding departments (customer service/logistics/warehouse)

Requirements:

• Diploma / Bachelor's or associate degree in business or related field would be advantageous.
• 2-5 years of experience as operation role and related industry.
• Valid driving license
• Exceptional ability in meeting sales targets
• Extensive experience in identifying new customers and negotiating deals
• Basic computer skills with reporting required
• Excellent communication and interpersonal skills: Chinese / Malay / English
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

工作性质：

• 带领团队，备用需求的环境中领导、包括为直接下属制定职业发展计划和解决问题
• 管理数据收集，更新指标以实现生产率目标、降低单位成本、消除错误并提供出色的客户服务
• 与跨职能团队合作，改进团队的进展和优化系统
• 进行预算审查并向上级管理层报告成本计划
• 管理和观察工人的工作表现并向首席执行官报告
• 需要管理相应的三个部门 （客服/物流/仓库）

工作要求：

• 拥有商业或相关领域的文凭/学士或相关的学历将优先考虑
• 2-5 年运营主管和相关行业经验优先考虑
• 有驾驶执照
• 简单电脑操作：处理报告，内部开会和呈交相关的报告
• 需要有良好的沟通和人际交往能力
• 做事尽责 有交代，拥有良好的处事方案
• 了解业务生产力软件设施并具有学习新应用程序的能力

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development
• 福利与待遇
• 津贴（公司车/交通补贴/加班）
• 节日庆祝/公司活动
• 公司旅行
• 医疗保险
• 开放文化
• 个人发展机会
• 带薪培训和发展