About the Role:
As a Customer Service Associate, you'll be the first point of contact for our clients, providing top-notch support and ensuring a seamless experience for those in need of medical or travel assistance. You'll be coordinating aeromedical transport cases, managing medical claims, and delivering exceptional service with professionalism, patience, and a people-first attitude.
What We're Looking For:
- Fluency in Vietnamese and English
- Strong customer service and communication skills
- Experience in a call center or healthcare industry is a plus
- Ability to work 8-hour shifts, including night shifts (45 hours/week)
- Must be willing to work on-site in Petaling Jaya, Selangor
- Own transport is required.
Perks & Benefits
- Employee equity
- Commission and bonus
- Nearby public transport
- Central location
- Flexible working hours
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Work visa sponsorship
- Personal leave
- Sabbatical leave
- Open culture
- Personal development opportunities
- Paid training and development
Job Location
Unit 1, Block B, Level 1 Office, Menara Harvey Norman, 13A Jalan 51A/219, Seksyen 51A,
Click to view the location on Google maps
