Position Summary:
Reporting to the Manager, Program Support, the Program Outcomes Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Outcomes Analyst will play an important role in supporting the program outcomes activities as defined by Assent’s customers.
Key Requirements and Responsibilities
Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
Preparing key reporting deliverables including, but not limited to, Request Management progress updates, data requirements reporting, and/or submissions reporting;
Support core module Request Management service, as data becomes available in programs and as clients require;
Creating regulatory declarations and following up with clients and requestors, as necessary, to close out requests;
Collaborate with the regulatory team as necessary to ensure that we are up to date with regulatory requirements as we execute our programs and projects;
Managing email communications, through designated tools and systems, with both clients, requesters, and Assent colleagues to support service fulfillment;
Preparing end of program delivery reporting;
Supporting the development and delivery of educational materials and resources for the team working in close collaboration with leads.
Work closely with internal teams to identify opportunities to improve our strategy, execution, or processes;
Serves as a Peer Mentor for Program Outcomes Agents identifying and sharing best practices learnt over time to promote efficiency in all tasks supported in Program Outcomes Support;
Keep informed of Product releases and updates in order to efficiently support our clients program needs;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
