Senior Systems Engineer

CLL Systems has established since August 2008 in the IT market. We are an ICT company that specializes in Virtualization, HCI, Cloud, Data Protection, Enterprise Server & Storage, Hyper-Converge Solutions and Services to support your business transformation, competitive, cost saving and meet your business needs. We are proudly to say that we have served more than 600 multinational company, local company & government parties. Currently we have around 80 employees in the company as we are expanding our business we would like to expand our headcount. In line with our business expansion we are seeking for highly motivated individuals to join us as Senior Systems Engineer.

Job Descriptions:

• Provide L2 support for Windows servers and database environments, ensuring high availability and performance.
• Troubleshoot and resolve authentication or certificate management related topics.
• Support release activities together with our stakeholders.
• Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.
• Must respond to Customers’ concerns and complaints in an adequate manner.
• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.
• Troubleshooting, Incident Management & Resolution.
• Work to comply with SLA and OLA
• Responsible in POC preparation, Installation & Testing
• Responsible for UAT, trouble shooting, support & maintenance

Job Requirements:

• Diploma/Degree or other equivalent in Computer Science or related field.
• At least 3-5 years of support experience
• At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure
• A strong interest in working information technology environments.
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms • Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Experience with Cisco network devices (switches, routers).

Perks & Benefits

• Allowance (petrol, transportation, mobile)
• Nearby public transport
• Casual dress code
• Company trips
• Open culture