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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Finance / Banking / Insurance Job   »   Onboarding Operations - QA Specialist
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Onboarding Operations - QA Specialist

YTL-Sea Digital Bank Project

YTL-Sea Digital Bank Project company logo

Job Description:

  • Quality Assurance Reviews: Conduct weekly quality checks on onboarding agents’ performance and provide coaching based on quality assessment results.
  • Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance review activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
  • Process Improvement: Collaborate with the onboarding teams to identify process inefficiencies and propose enhancements to streamline processes.
  • Training: Assist in developing and delivering KYC training programs to employees across the organization to enhance awareness and understanding of KYC and customer experience.
  • Process Understanding: Possess a comprehensive understanding of onboarding processes, regulations, and procedures, and apply this knowledge relevantly to the bank.
  • Support: Serve as a point of contact for internal stakeholders and clients regarding back-end onboarding.

Job Requirements:

  • Bachelor’s degree in a related field (or equivalent work experience).
  • Knowledge of KYC frameworks and systems.
  • Experience in conducting quality assurance reviews or audits within the financial or banking services industry.
  • Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
  • Detail-oriented with exceptional documentation and report-writing skills.
  • Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Ability to work independently and prioritize tasks to meet deadlines.
  • Ability to work with a cross-functional team to coordinate desired output.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Smart casual dress code
  • Annual leave, medical leave, birthday leave, etc

Job Location
Level 37, Menara Southpoint, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur
Click to view the location on Google maps

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