Job Description:
As a Sales Admin, you will play a critical supporting role in Revenue’s sales operations. This position is ideal for a detail-oriented junior executive or fresh graduate who wants exposure to payment solutions, merchant onboarding, and bank coordination within a fast-moving fintech environment.
You will work closely with Sales, Operations, and external partners (including banks) to ensure applications, documentation, and requests are processed accurately and on time.
Key Responsibilities:
Merchant Onboarding & Documentation Support
- Prepare, process, and verify merchant applications (payment terminals, CMS, reseller, channel partners).
- Collect and check documentation for accuracy and completeness before submission to acquiring bank or internal teams.
- Track application status and follow up on outstanding items, escalating where necessary.
- Assist in account setup for online merchant and update system records.
- Maintain organized records, including contracts, IDs, submission dates, and status in tracking sheets/systems.
Internal & External Coordination
- Liaise with internal teams (Operations, Support, Sales, Finance, Compliance, Credit, Fraud, Tech) to progress merchant onboarding and operational requests.
- Communicate clearly and professionally via email to internal teams and external partners when required.
- Coordinate with banking partners for sales slips and document submissions, both online and physical.
After-Sales Support
- Open and manage service request tickets (termination, servicing, maintenance).
- Monitor ticket progress and follow up with relevant teams to ensure timely resolution.
- Perform online maintenance tasks where applicable.
Documentation & Tracking
- Prepare and submit required documentation to banks.
- Maintain accurate records, including submission dates, status updates, and completion timelines, in tracking spreadsheets.
- Update merchant and reseller records in systems, including creation of new reseller codes.
System & Process Maintenance
- Perform maintenance tasks related to merchant records.
- Ensure all actions are compliant with internal SOPs and audit requirements.
Sales Support & Merchant Liaison
- Handle resellers enquiries and route issues to the appropriate team.
- Provide resellers with information related to status and next steps.
