In a global company like ours, the possibilities are endless. Discover the positive impact you can make and build an amazing career at DHL. We are more than just a parcel delivery company; we have a clear goal: to connect people and improve lives.
Role Purpose:
The role is responsible for identifying improvement opportunities, analyzing business processes, implementing sustainable solutions, and driving a culture of operational excellence.
Working closely with business leaders and cross-functional teams, this position will lead improvement projects, standardization efforts, and change initiatives to achieve measurable business outcomes aligned with organizational objectives.
Key Responsibilities
- Lead and drive process optimization and transformation initiatives across the APAC region and various HR functions
- Lead process optimization initiatives to improve productivity, quality, customer experience, and operational effectiveness
- Identify automation and digitalization opportunities (e.g. RPA, AI, workflow tools)
- Facilitate process mapping, root cause analysis, and solution design workshops
- Develop and maintain process documentation, SOPs, and governance standards
- Drive standardization of processes across functions and locations where applicable
- Define, track and report KPIs (e.g. efficiency, quality, cost, user experience, performance gaps). Monitor project progress, identify risks, and implement mitigation actions
- Support change management activities to ensure successful adoption of new processes and ways of working.
- Establish measurement frameworks to sustain continuous improvement initiatives.
Qualifications & Experience
- At least 7+ years of experience in Business Process Improvement, Continous Improvement, Process Optimization, Operational Excellence
- Experience using continuous improvement methodologies such as Lean, Six Sigma, Kaizen, Design Thinking, or equivalent
- Strong analytical and problem-solving skills with the ability to translate insights into actionable improvements
- Experience working in cross-functional and multicultural environments is preferred
Why work with us
- Work for a global market leader with strong growth and stability
- Opportunity to take ownership and lead initiatives
- High visibility role with exposure to senior stakeholders
- Exposure to international projects
- Dynamic and fast-paced international environment
- Collaborative and inclusive team environment
- Structured learning & certification programs
If this is something you would like to do, we look forward to your resume.
DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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