IT Support Engineer
Recruiter:
Network Recruitment
Job Ref:
ITA005779/Caity
Date posted:
Monday, May 11, 2026
Location:
Stellenbosch, South Africa
SUMMARY:
A growing managed services environment is expanding its technical support team and is looking for skilled NOC and IT Support Engineers to join an officeâbased operation in the Western Cape. These roles are ideal for engineers who enjoy solving complex issues, working with modern Microsoft technologies, and taking ownership of incidents from start to finish
POSITION INFO:
Company And Job Description
A growing managed services environment is expanding its technical support team and is looking for skilled NOC and IT Support Engineers to join an officeâbased operation in the Western Cape. These roles are ideal for engineers who enjoy solving complex issues, working with modern Microsoft technologies, and taking ownership of incidents from start to finish. You will be part of a collaborative support function that works across multiple client environments, supporting critical systems, infrastructure, and security operations. The role offers exposure to cloud platforms, identity management, endpoint security, and proactive monitoring within a fastâpaced support landscape. If you thrive in an environment that values accountability, technical growth, and service quality, this opportunity offers longâterm career progression and handsâon experience with modern IT environments.
Key Responsibilities:
- Own support tickets through the full lifecycle, ensuring accurate troubleshooting, updates, and resolution
- Provide remote support across Windows environments, servers, and Microsoft cloud platforms
- Support identity and access management, including user administration and access controls
- Assist with endpoint management, patching, compliance, and security tooling
- Investigate and escalate securityârelated incidents and alerts where required
- Support networking fundamentals, including connectivity, VPN access, and firewall rules
- Maintain clear technical documentation, configurations, and standard operating procedures
- Work closely with internal teams and thirdâparty vendors to improve service delivery
Job Experience and Skills Required:
- Relevant IT qualification or Diploma (Degree advantageous)
- Proven experience in IT support or NOC environments
- 3–5 years’ experience for L2 support roles or 5+ years for senior escalation roles
- Strong Windows desktop and server support experience
- Exposure to Microsoft 365, Azure fundamentals, and Active Directory / Entra ID
- Understanding of networking concepts such as DNS, DHCP, VPNs, and routing
- Security awareness, including MFA, access controls, and endpoint protection
- Basic scripting or automation experience, preferably using PowerShell
- Willingness to work shifts in an officeâbased support environment: 08:00 – 17:00, 12:00 – 21:00 and 15:00 – 00:00
- South African citizenship or permanent residency, with a clear criminal record
- Valid driver’s license and reliable transport
Apply Now!
For more exciting IT vacancies, visit: />
We also specialise in recruiting for:
- Software Developers (Back-End, Front-End, Full Stack)
- Mobile Developers
- Business & Systems Analysts
- BI & SQL Experts
- UI/UX Professionals
- Data Scientists & Data Analysts
- Big Data Professionals
- Cloud Experts
- Infrastructure Specialists
- DevOps & SecOps Engineers
- Cybersecurity Specialists
- SEO / Digital Designers
If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.
For more information, contact:
Caitlin Ferley
Recruitment Consultant
Linkedin:
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