Aligns the day-to-day Collections operations as defined in the Collections Policy and all related manuals/memos
Ensures that all reporting personnel adhere to company defined standards in attendance, code of discipline, and work ethics
Handles the task assignments of all reporting personnel to ensure that all Collection Activities are deployed properly within assigned schedule
Manages the consistency of performance of all reporting personnel and addresses all relevant deficiencies from the Collections Policy and Standard Operations Protocols through feedback and coaching sessions, team huddles, and operational cascade of all related process and policy changes affecting the team
Collections Activities Management
Ensures that all maturing loans are collected following all necessary collection activities in Pre-Collections Stage to prevent unnecessary overflow of accounts to Overdue and Default Stages
Implements reinforced collection activities to ensure recovery of all accounts in Overdue and Default Stages
As necessary, may create additional ad hoc measures in the management of collections to prevent overflow in instances of higher portfolio of accounts to manage, lack of manpower, process challenges which directly prevents the implementation of the pre-scheduled activities as defined in the Collections Policy
Records and Documents Upkeep
Implements on-time and accurate reporting, documentation, filling and storage, and submission of all relevant reports as defined in the Collections Policy and related Collections Manuals/Memos
Process Improvement and Innovation
Works with the CCD Manager to consistently review all relevant Collections policies, manuals, and Standard Operations Protocols to influence operational efficiency and better bottom-line achievement of Collections KPIs
Cross-Functional Support and Special Projects
As the need arises, the Collections Supervisor may spearhead or may be assigned by the CCD Manager to partner with inter-departmental or cross-functional groups in implementing Special Projects which can improve overall operational efficiency, portfolio asset quality, or decrease risks in general, as examples
