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QA Technician - Operations
JOB CODE
PHL5066
JOB PROFILE NAME (Title)
QA Technician - Operations
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
REPORTS TO
FSLA CLASSIFICATION
Pay Rate Type: Salary
The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes.
Position Overview
QA Technician - Operations
JOB CODE
PHL5066
JOB PROFILE NAME (Title)
QA Technician - Operations
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
REPORTS TO
FSLA CLASSIFICATION
Pay Rate Type: Salary
The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes.
Essential Job Skills/Duties
- Handles non-conforming products using defined control processes
- Verifies and validates effectiveness of corrective actions
- Performs defect verification from internal/external quality issues
- Conducts inspections (radiographic, sampling, QA testing)
- Implements and maintains containment actions for quality issues
- Supports continuous improvement and test method enhancements
- Validates changes to reduce risks in processes (change management)
- Assists in qualification audits for products and parts
- Collects samples for failure and statistical analysis
- Supports spec development and works with QA/Engineers on issue resolution
Required Technical Skills
- Continuous Improvement
- Quality Manufacturing
- Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
- Mobile Testing, Repair and Troubleshooting
- Manufacturing Diagnostic
- Mobile Communications Technology
- Quality Standards and Quality Systems
- System for Handling of Non-conforming
- Technical Writing, Presentation and Communication Skills
Required Soft/Leadership Skills
- Strong attention to detail and accuracy.
- Clear, concise written communication.
- Collaborative approach with operations.
- Time management in fast-paced environments.
- Objective decision-making under pressure.
Required Education & Experience
- Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience
Preferred Education & Experience
- Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
- Lean or Six Sigma exposure.
Supervisory Responsibilities
- No direct reports; may train peers.
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
- Put Customers First
- Play A Team Sport
- Take Ownership
- Collaborate and Then Commit
- Reach Full Potential
Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
