#Boost2026
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our Client: Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.
Job Title: Customer Service Representative
Job Description: Provide high customer service while assisting clients with maintenance requests, answering general billing questions, and providing property management information over the phone and email daily.
Essential Duties And Responsibilities
- Receive all incoming calls. 50 to 60 priority calls a day.
- Listen to voicemails and process them appropriately.
- Communicate with Managers regarding any request needing special attention.
- Understand and act in accordance with relevant Standard Operation Procedures.
- Return all phone calls in accordance with company policy.
- Perform any other task which may be necessary for the smooth operation of the management aspect of the Community Care Department
What We Offer
- Competitive Salary (Based on experience)
- Remote Work
- 13th Month Pay
- Medical Care Allowance / HMO
- Holiday Bonus
- Paid PTOs
Schedule
Standard: Tuesday to Saturday: 12:00 am - 9:00 am
Daylight Saving: Monday to Friday: 11:00 pm - 8:00 am
Minimum Requirements
- High School diploma
- At least 3 years of experience in a BPO / call center setting
- Strong verbal and writing skills. Capable of being assertive and eloquent.
- Familiar with having a remote work setup
- A dedicated workstation at home is a must
- Have a minimum typing speed of 30 words per minute.
- Experience in Property Management/Maintenance Request and Zendesk is highly preferred
Your Device Must Comply With The Following Specifications
- Operating systems: Windows 10/11 or MacOS
- CPU: 1.8 GHz or faster processor
- RAM: 2 GB or more
- Hard drive: 128 GB or more (preferably Solid State Drive)
- Min. 50 Mbps Internet Speed
Competencies
Empathetic Customer Oriented Work Ethic Attention to Detail Communication Skills Reliable
