Join Our Team at Sunny Bliss Plumbing & Air
Position: Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only)
📍 Miami-based company | 🌎 Remote work from Colombia
To Apply complete the screening interview via this link: https://turrior.com/apply/customer-service-representative-remote-colombia-based-only-wxeu2a
Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset.
We’re looking for a Customer Growth Specialist based in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers.
This is not a passive CSR role. This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you.
🌟 What You’ll Do
- Handle inbound and outbound calls, texts, and emails with a professional, friendly, and confident tone
- Proactively follow up with past and current customers to drive repeat business, memberships, and rebooking
- Schedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus)
- Support customer experience initiatives before, during, and after service
- Identify opportunities to add value and recommend next steps based on customer needs
- Maintain accurate records in our CRM and job management systems
- Participate in daily Zoom meetings as part of your workday to collaborate with the team and handle live situations
✅ What We’re Looking For
- Based in Colombia with a stable internet connection
- Fluent English (spoken and written) – non-negotiable
- 2+ years of experience in customer service, outbound calling, or inside sales
- Confident communicator with strong phone presence and follow-up skills
- Comfortable in remote environments, including Zoom meetings with camera on
- Organized, proactive, and able to work independently while collaborating with a remote team
- Sales-oriented mindset with a genuine focus on customer experience
- Alignment with our core values: Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win
💵 What We Offer
- Competitive compensation (discussed during the interview process)
- Paid weekly
- Performance-based bonuses tied to results and follow-up quality
- Long-term opportunity with a growing U.S.-based company
- Clear growth path as the company scales
- Supportive leadership and a team that values ownership and accountability
- flexibility benefits that come from working remotely
We look forward to meeting motivated professionals who want to grow with us and make a real impact.
– The Sunny Bliss Plumbing & Air Team
