- Job Title: Lead Operations
- Reporting to: CEO
- Minimum Qualification: Any Graduate (preferably BE)
- Desired Qualification: MBA (Operations)
- Required experience range: 12 - 15 years.
- Location: Mumbai
- Target industry: Logistics/supply chain/Port terminals
- Division: CFS
- Department: General Management
Role Objective
To provide strategic leadership and operational excellence across all CFS locations in India, ensuring efficient cargo handling, regulatory compliance, customer satisfaction, and profitability. The role requires driving performance, standardizing processes, and fostering continuous improvement across all facilities.
Key Responsibilities
- Strategic & Operational Leadership
- Lead and oversee end-to-end operations across all CFS facilities.
- Develop and execute strategies to enhance productivity, service quality, and cost efficiency. Implement operations KPIs.
- Establish standardized operating procedures (SOPs) across locations to ensure uniformity and compliance.
- Identify opportunities for business growth, operational automation, and process optimization.
- Performance & Profitability Management
- Monitor key performance indicators (KPIs) for all sites including throughput, dwell time, cost per TEU, turnaround time, etc.
- Drive efficiency enhancement initiatives to improve capacity utilization and reduce operational costs, productivity improvement.
- Ensure achievement of volume and revenue targets through effective capacity planning and customer engagement.
- Compliance & Safety
- Ensure complete compliance with customs, port, DGFT, and other statutory requirements.
- Drive adherence to health, safety, and environment (HSE) standards across all facilities.
- Implement regular audits and corrective actions to maintain quality and compliance benchmarks.
- People & Process Management
- Lead, motivate, and develop regional operations teams across India.
- Establish a culture of accountability, teamwork, and continuous improvement.
- Plan manpower allocation based on business volumes and operational needs.
- Customer & Stakeholder Management
- Build and maintain strong relationships with key customers, shipping lines, freight forwarders, and regulatory authorities.
- Ensure customer issues are resolved promptly, and service delivery exceeds expectations and best NPS in the industry
- Represent the company in industry forums, port trust meetings, and stakeholder engagements.
- Technology & Process Improvement
- Drive digital transformation initiatives including system integration, real-time tracking, and paperless operations.
- Collaborate with IT and business excellence teams to implement data-driven decision-making and automation solutions.
Key Performance Indicators (KPIs)
- Throughput growth and capacity utilization
- Operational cost efficiency
- Customer satisfaction and retention
- Compliance and audit scores
- Safety performance (zero accidents target)
- Employee engagement and retention
