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Company Summary

Company Reviews

PT Bank KB Indonesia Tbk (“KB Bank”) is a financial institution with a legacy that began in 1970 under the name Bank Bukopin. Initially established as a cooperative commercial bank, KB Bank has continued to evolve and adapt to the needs of the Indonesian economy.

The Bank entered a new era of growth when it became part of KB Financial Group (KBFG), South Korea’s largest financial institution, through its flagship subsidiary, KB Kookmin Bank. Following approval from the OJK, the Bank officially changed its name to PT Bank KB Indonesia Tbk on August 11, 2025, reflecting its deeper integration into KBFG and strengthening its foundation for sustainable growth.

As of June 2025, KBFG manages assets of over US$1 trillion. KB Kookmin Bank, serving more than 70 percent of South Korea’s population, is globally recognized for its strong credit ratings, profitability, and financial stability. With KB Kookmin Bank holding 66.88% of shares, alongside STIC Eugene Star Holdings Inc. (16.98%) and public shareholders (16.14%), KB Bank is well positioned to leverage international expertise, financial strength, and global best practices.

Building on this strong foundation, KB Bank continues its transformation into a more relevant and customer-focused, committed to creating long-term value for stakeholders and contributing to the growth of Indonesia’s economy

Rating Reviews

Rating is calculated based on 2 reviews and is evolving.

Featured Reviews

Customer Service Representative
2.9
22 December 2025
Solid stability, decent benefits at KB Bank
Pros: The job security here is really good. As a customer service representative, I always felt safe in my role. It's a large corporate bank within the financial services industry, so stability is a major plus. The benefits package is pretty decent too.
Cons: Career growth can be slow, especially for entry-level banking jobs. You'll need to be patient. Work-life balance isn't always great, particularly in the Seoul office during busy seasons. There isn't much work flexibility either.
Advice to Management: Consider offering more clear pathways for career progression for junior staff. Also, look into ways to improve work-life balance and offer more flexibility where possible, especially for the customer service teams.
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Customer Service Representative
2.6
25 December 2025
Tough on Flexibility for Banking Roles
Pros: The team at our Seoul office is pretty supportive. Sometimes we can swap shifts with colleagues if something urgent pops up. It's not formal work-from-home, but the immediate team tries to help out.
Cons: Forget about work-from-home as a Customer Service Representative. The banking industry here is super traditional. There's almost no hybrid option, so you're always onsite.
Advice to Management: Consider offering more hybrid options, especially for roles that don't require constant in-person interaction. Modernizing work arrangements would help with employee retention.
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