Banner image for Malaysia Airlines

Overall employee rating

2.8
Based on 16 reviews
Rating distribution: 0 reviews rated 5 out of 5 stars. 0 reviews rated 4 out of 5 stars. 3 reviews rated 3 out of 5 stars. 13 reviews rated 2 out of 5 stars. 0 reviews rated 1 out of 5 stars.
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4
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Detail Ratings
Work life balance
3.0
Career Growth
3.0
Work flexibility
2.0
Job Security
4.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Flight Operations Coordinator
3.7
5 May 2026
Stable Career in Malaysian Aviation
Pros: It's great to work for a national carrier like Malaysia Airlines; there's a real sense of pride and job security in the aviation industry. My colleagues are genuinely helpful and the company culture promotes teamwork. I've had good opportunities to develop my skills in flight coordination and learn intricate details about airline operations. The overall work environment in Kuala Lumpur is professional and supportive.
Cons: Sometimes, the internal approval processes can feel a bit slow and bureaucratic, which can delay projects or initiatives. Also, career progression for a Flight Operations Coordinator can be a bit slower than I'd hoped, meaning you need patience for significant promotion opportunities within this large, established enterprise. It's not a place for rapid vertical jumps.
Advice to Management: Streamline internal approval processes to enhance project efficiency. Also, consider more transparent career pathing for roles like Flight Operations Coordinator to help employees understand growth opportunities better.
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Operations Analyst
3.6
28 April 2026
Solid foundation for an aviation career
Pros: I've really enjoyed my time as an Operations Analyst here. It's a stable, large enterprise in the aviation industry, which offers good job security. My colleagues are supportive, and there are many opportunities to learn different aspects of airline operations. The training provided has been excellent, helping me develop crucial analytical skills. It's a great place to build foundational experience.
Cons: Career progression can be a bit slow compared to other industries; promotions aren't super frequent. Sometimes the approval processes for new initiatives feel a bit lengthy due to the large company structure. Communication could be clearer sometimes, especially cross-departmentally.
Advice to Management: Focus on streamlining internal approval processes and enhancing cross-departmental communication to accelerate project execution and foster quicker career progression for dedicated employees. Investing more in mentorship programs could also be beneficial.
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Operations Analyst
3.9
26 April 2026
Malaysia Airlines offers flexibility and a supportive team
Pros: I love the work flexibility and hybrid options as an Operations Analyst in Kuala Lumpur. It makes managing life so much easier. My team is incredibly supportive, and I'm always learning new things about the airline industry. Plus, the job security at this national carrier is a real plus.
Cons: Career advancement can be slow, and approval processes can feel a bit clunky. While pay is fair, it's not always competitive with other industries, especially in Kuala Lumpur.
Advice to Management: Focus on streamlining internal processes to speed up decision-making and career progression paths. Investing more in competitive compensation for certain roles would also help retention.
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Latest jobs from Malaysia Airlines

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Customer Service Agent
2.6
19 April 2026
Decent perks but pay needs an upgrade.
Pros: The flight benefits are pretty sweet for employees and family, a big plus in the airline industry. You also get a solid uniform allowance and good medical coverage, which helps.
Cons: The base salary for a Customer Service Agent feels low. Raises are small, so pay progression isn't great. For a corporate job in Kuala Lumpur, I feel underpaid, especially with the demanding hours.
Advice to Management: Review the compensation structure for entry-level and mid-level roles, especially for ground staff and customer service. Competitive salaries would really help with retention in the airline industry.
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Cabin Crew
2.7
5 April 2026
Flight Attendant Life: Challenging Schedules
Pros: You get some say in bidding for routes, which is nice for Cabin Crew. There are options to swap shifts with colleagues if you plan ahead. Good for meeting new people.
Cons: It's mostly onsite work, and the fixed rosters can be really tough. Forget about true flexibility or working from your Kuala Lumpur base on your own terms. Layovers are just part of the job.
Advice to Management: Look into more dynamic scheduling tools and offer clearer guidelines on shift swaps. Improve support for crew needing urgent changes. More consideration for work-life balance would help.
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Customer Service Agent
2.7
2 April 2026
Tough Shifts, Not Much Flex for Ground Staff
Pros: You learn a lot about the aviation industry fast, especially handling all sorts of passenger issues. The team at the Kuala Lumpur office is usually pretty supportive, which helps on long days. Job security feels decent because it's a national airline.
Cons: Work flexibility is really tough for a Customer Service Agent. You're locked into fixed shift patterns, which means no remote work options and very little WFH. It's hard to plan anything personal when your schedule changes constantly based on flight operations.
Advice to Management: Consider implementing more predictable shift rotations for ground staff roles. Giving more advance notice on schedules would really help with planning personal lives.
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Ground Staff
2.6
31 March 2026
Fixed Shifts, Little Flexibility in Aviation
Pros: You get a pretty stable job in the aviation industry. Knowing your flight schedules ahead helps with personal planning. There's a decent team spirit among us ground staff at KLIA.
Cons: Forget work flexibility for most frontline roles here. It's strictly fixed shifts, so no WFH or hybrid options. Swapping shifts is really tough, making it hard to manage personal appointments or emergencies.
Advice to Management: Management needs to explore options for better shift swapping or even slight variations for Ground Staff. A little more understanding for personal needs would go a long way.
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Flight Attendant
2.7
6 March 2026
Flight Attendant Life: Tough Schedules, Good Team
Pros: The best part is definitely the travel benefits; you can see the world. As a Flight Attendant, there's a strong team bond on flights, which makes long trips better. For some, the irregular hours provide blocks of time off between assignments.
Cons: Work flexibility is a real struggle for flight attendant roles. The rosters are often rigid, and swapping shifts can be a nightmare. It's tough being away from family, especially with unpredictable layovers and overnight stays. This isn't a WFH job, it's very much an onsite role where operational demands dictate everything.
Advice to Management: Please try to improve the roster system to offer more predictability and flexibility. Giving flight attendants more control over their schedules would really help with work-life balance.
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Cabin Crew
2.6
1 March 2026
Leadership needs to step up big time
Pros: The team atmosphere among us cabin crew is solid; we really support each other on flights. There's good camaraderie, and the ground support for operations from our Kuala Lumpur base is usually pretty efficient for daily tasks. You do get to travel a lot, which is a perk of this job role.
Cons: Leadership often feels out of touch with what's happening on the ground for front-line employees like us. Decisions sometimes don't make sense for actual airline operations, leading to frustration. There's not enough clear communication or vision from the top, especially for career growth paths within this corporate airline.
Advice to Management: Try to connect more with the front-line staff. Understand the challenges we face daily in airline operations and customer service. Clearer direction would really help everyone.
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Flight Attendant
2.4
25 February 2026
Tough work-life balance for cabin crew
Pros: You do get decent travel perks, which is nice for exploring new places when you're off. There's a solid camaraderie among the cabin crew, especially on long-haul flights, which helps with morale. It's a stable job in the aviation industry, too.
Cons: As a Flight Attendant, the work-life balance is really tough due to constant shift work and last-minute roster changes. Planning personal life in the Kuala Lumpur base is almost impossible with unpredictable flight schedules and long duty hours. You're often exhausted from back-to-back flights.
Advice to Management: Management needs to really look at how rosters are made and reduce last-minute changes for cabin crew roles. It's hard for Flight Attendants to have any personal life with current demands and long duty hours.
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