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Overall employee rating

2.9
Based on 19 reviews
Rating distribution: 0 reviews rated 5 out of 5 stars. 0 reviews rated 4 out of 5 stars. 6 reviews rated 3 out of 5 stars. 13 reviews rated 2 out of 5 stars. 0 reviews rated 1 out of 5 stars.
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Detail Ratings
Work life balance
3.0
Career Growth
3.0
Work flexibility
2.0
Job Security
4.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Restaurant Supervisor
3.6
6 May 2026
Solid Path for Career Growth in Fast-Paced Environment
Pros: I've really appreciated the growth opportunities at Jollibee Group as a Restaurant Supervisor. There's good training available, and they genuinely want to develop their people from within. You learn so much about operations, customer service, and team management every day. The company culture is very supportive, and my colleagues are like family, which makes the fast-paced environment much more enjoyable. It's a stable company in the food service industry, offering a clear career ladder.
Cons: While there are great opportunities, the work-life balance can be a bit challenging, especially as a supervisor. Long hours are common during peak seasons or when short-staffed, which is typical for the quick service restaurant industry. Sometimes the promotion process, while clear, can feel a little slow for ambitious individuals wanting to move up quickly.
Advice to Management: Continue to invest in leadership training programs, especially around time management and delegating tasks to help supervisors better manage their work-life balance. Streamlining some of the internal approval processes could also help improve efficiency.
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Restaurant Supervisor
3.6
27 April 2026
A Solid Foundation for Growth in Fast Food
Pros: I really appreciate the team environment here. My colleagues and I work well together, especially during busy shifts. There are good opportunities for learning the ropes of restaurant management and customer service, which has been great for my career development. It's a well-established company, so there's a certain level of job stability, which is reassuring. I feel like I'm part of a strong brand that people love. The company culture encourages teamwork and supporting each other.
Cons: Sometimes the workload can be pretty intense, especially during peak hours or holidays, making work-life balance a bit challenging to maintain consistently. The promotion process can feel a bit slow at times too, requiring quite a bit of patience and persistence to move up. Also, company-wide communication about new initiatives or policies could definitely be more proactive, as information sometimes trickles down slowly.
Advice to Management: I'd suggest management focus on streamlining some of the promotion pathways to help retain talent within the organization. Also, improving internal communication channels so updates reach all teams faster would be really beneficial. Perhaps exploring more tools to support managers during peak operational times could help with workload management for the restaurant teams.
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Crew Member
2.9
14 April 2026
Pay's okay, but benefits could be better
Pros: For a fast food industry job, the hourly pay wasn't terrible, especially with overtime if you could get it. They did offer some basic health benefits, which is more than some places I've worked.
Cons: The health insurance wasn't great; it had high deductibles. You really don't see much room for pay raises as a Crew Member in Los Angeles, CA unless you move into management, which isn't always clear.
Advice to Management: Look into offering more competitive health benefit plans and clearer paths for hourly wage increases. It'd really help with retention in the fast food industry and keep good Crew Members around longer.
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Restaurant Manager
2.9
3 April 2026
Leadership is okay, but needs more support
Pros: As a Restaurant Manager, I learned a lot about fast-food operations. There's a solid structure for daily tasks, which helps keep things running smoothly. The initial training for management roles was decent.
Cons: Leadership above store level can feel distant. It's tough to get real support when issues come up, especially during peak hours. Sometimes decisions feel top-down without much input from frontline staff in food service.
Advice to Management: Engage more with store-level managers. We need more direct support and a clearer path for our feedback. It would improve morale and operational efficiency for the whole food service team.
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Restaurant Manager
2.7
31 March 2026
Tough hours for managers, but decent team
Pros: I've learned a lot about quick-service restaurant operations here. The team morale is usually solid, which helps get through long shifts. You get good benefits for a corporate food service job.
Cons: Work-life balance here is a real struggle. As a Restaurant Manager, expect to put in many hours, including weekends and holidays. It's hard to maintain a personal life with the onsite schedule.
Advice to Management: Try to staff better to reduce the burden on Restaurant Managers. More support for work-life balance would really help retention.
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Restaurant Manager
2.7
2 March 2026
Okay pay, but benefits could be better
Pros: The base pay as a Restaurant Manager in Manila is decent for the fast food industry. You get regular raises, which is good. There's job security working for such a large corporate chain.
Cons: The benefits package isn't great. Health insurance is just okay, and retirement contributions are pretty minimal. Don't expect much in terms of performance bonuses either; they're rare.
Advice to Management: Review the benefits package, especially health and retirement. Better incentives for Restaurant Manager roles would help with retention in the competitive fast food industry.
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Service Crew
3.0
23 February 2026
Service Crew Pay is Just Okay Here
Pros: As a Service Crew member in Manila, the pay is always on time. You get basic government-mandated benefits. It's stable work in the fast food industry.
Cons: Starting wages are pretty low for the amount of work you do. Don't expect big raises quickly for these types of roles. The health benefits aren't really comprehensive either for a large corporate company.
Advice to Management: Consider increasing hourly wages and enhancing health benefits, especially for your long-term fast food chain employees. It would really help with retention.
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Restaurant Manager
2.7
22 February 2026
Tough to get real flexibility here
Pros: You get pretty consistent hours for onsite roles, so your pay is predictable, which is decent. Some of the area managers are okay if you can find a qualified person to swap shifts with you, which is a small plus.
Cons: There's basically no work-from-home, obviously. Fixed schedules are the norm, especially as a Restaurant Manager in Manila operations. It's really hard to get last-minute time off for personal stuff, which impacts my work-life balance a lot. Forget flexible hours if you're in the QSR industry.
Advice to Management: Try to build more leeway into scheduling, even for Restaurant Manager roles. Cross-training staff more could really help with easier shift swaps. Recognize that the fast food industry still needs to adapt where possible.
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Crew Member
2.9
22 February 2026
Pay is okay, but benefits are basic.
Pros: You get paid okay for a fast-food crew member, especially if you get tips. They do have basic health stuff for full-timers, which helps in this quick service restaurant industry. Plus, food discounts are always a perk.
Cons: Honestly, the hourly wage isn't great compared to other fast-casual restaurants here in Los Angeles, CA. Benefits are super basic; good luck with a strong 401k or top-tier health coverage. And raises are pretty rare, even for a shift leader.
Advice to Management: Re-evaluate the compensation structure for all entry-level fast-food positions to be more competitive in major metro areas. Improve the health benefit packages for full-time employees to reduce turnover for key operational roles.
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Restaurant Manager
2.6
19 February 2026
Job Security is Okay, But It's a Grind
Pros: As a Restaurant Manager in a large corporate chain like Jollibee Group, your job is generally stable. There's always demand for quick service restaurant roles, and the company rarely lays off staff in large numbers. It's a solid place if you just want to keep working.
Cons: The main issue is the high turnover, especially for onsite operations and crew. While the company is stable, your specific team or even your direct manager can change frequently, which makes it feel less secure. It's hard to feel truly rooted in your role here.
Advice to Management: Try to reduce employee turnover by improving compensation and benefits, especially for long-term staff. Clearer promotion paths would also help keep good people around and boost morale.
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