AXA Philippines is a joint venture between the Paris-based AXA Group and Metrobank Group, one of the Philippines’ largest financial conglomerates. We are one of the largest and fastest growing insurance companies in the country, offering financial security to more than 1.5 million individuals.
Our purpose, to ACT FOR HUMAN PROGRESS BY PROTECTING WHAT MATTERS, is central to every action we take as a business. We empower our customers to live a better life and we are committed to constantly reinvent our business in order to simplify insurance even further – simply giving them peace of mind and providing better protection to all that matters to them.
We offer a complete range of life insurance and general insurance products for all our customers’ insurance and protection needs. Life insurance products include solutions for savings and investments, income protection, and health coverage; general insurance products include protection for property, car, marine cargo, personal accident, bonds, casualty, and engineering.
DATA PRIVACY POLICY
We at AXA Philippines (“The Company”) affirm, recognize, and acknowledge the need and urgency to treat the security and privacy of your personal information with the highest regard at all times. Keeping this in mind, we prepared and developed our Privacy Statement in order to let you know how we collect, store, use, and process your personal information as well as to assist and guide you to make informed decisions. To know more about our Data Privacy Policy prior submitting any job application, please feel free to visit: https://www.axa.com.ph/privacy-policy
Rating Reviews
Rating is calculated based on
3
reviews and is evolving.
Pros: As a claims associate, I appreciated the hybrid work arrangement they offered sometimes. It was nice to have some days working from home, which really helped cut down on the tough Manila traffic commute. My team members were pretty supportive of each other.
Cons: The work flexibility isn't consistent for all roles in this insurance industry. For a corporate environment, they could offer more WFH days, especially since the tech setup supports it. Sometimes you feel like you're tied to the office too much.
Advice to Management: Management should seriously look into offering more consistent remote or hybrid options across all departments. It would greatly boost employee morale and retention in this competitive insurance market, especially for roles like claims processing.
Show more
Pros: It's a big corporate company, so there are standard benefits like decent PTO. As a Customer Service Representative, the hybrid work setup in the Manila office helps a lot, letting you balance things a bit more than full onsite.
Cons: The workload for insurance services can be super intense. We often deal with high call volumes, making it tough to take proper breaks or stick to a strict 40-hour week. Sometimes, you feel constantly under pressure.
Advice to Management: Managers really need to watch call queues better. Give us more support during peak times so we can actually take our breaks and manage the customer service demands.
Show more
Pros: The job security is pretty solid here, which is great in the financial services sector. Team members are generally supportive, especially within the direct Customer Service Representative teams. They do offer training programs for skills development.
Cons: The company culture can feel pretty old-school and hierarchical. There's not much flexibility for onsite roles, and the pressure can be high for policyholders inquiries, making work-life balance tough. It sometimes feels like suggestions don't go far up the chain.
Advice to Management: Focus on building a more modern, inclusive culture. Empower managers to be more flexible, especially for customer service roles in the Philippines office. Listen to frontline feedback more.
Show more
How competitive are the entry-level salaries for customer service representatives at AXA Philippines, and are there regular salary reviews for financial advisors in Metro Manila?
Salaries for entry-level roles at AXA Philippines are generally competitive within the insurance industry in Metro Manila. Performance-based bonuses and annual salary reviews are common, particularly for roles like financial advisors, reflecting company and individual achievements.
What is the general working culture like at AXA Philippines for customer service roles in Metro Manila?
AXA Philippines fosters a collaborative and supportive working culture, particularly within its customer service teams in Metro Manila. Employees often mention a strong emphasis on teamwork and continuous learning, which contributes to a professional yet approachable environment.
What is AXA Philippines' policy on remote work for their customer service roles in Metro Manila?
AXA Philippines offers a hybrid work setup for many roles, including customer service positions based in Metro Manila. While some roles may require a few days in the office for collaboration, many teams have adopted a flexible approach balancing in-office and remote work.
