Heritage Collection

Pros: I loved the team. Everyone was super supportive, which is key in the hospitality industry. Being an onsite role meant solid connections. The corporate culture wasn't bad among peers.
Cons: Leadership communication was a big problem. Decisions from the top didn't make sense for us Guest Services Associate roles. They often seemed out of touch with our daily grind in the Charleston, SC office.
Advice to Management: Management should really listen to frontline staff. Better communication about policy changes would help everyone. Invest in leadership training for middle managers too.

Pros: Most weeks, the 9-5 schedule is respected. As a Collections Assistant, my day-to-day onsite work is predictable, which is great for planning. It's a stable, mid-sized non-profit, so there aren't many surprise layoffs.
Cons: When a new exhibition is coming, it's all hands on deck. You can expect to work weekends and long evenings. It's not paid overtime for salaried staff, which really stings. For roles like mine in the collections department, the expectations during these crunch times can be tough.
Advice to Management: Try to plan exhibition setups better to avoid last-minute crunches. Consider compensation for mandatory weekend work, even if it's comp time.