Overall employee rating

2.9
Based on 52 reviews
Rating distribution: 0 reviews rated 5 out of 5 stars. 0 reviews rated 4 out of 5 stars. 20 reviews rated 3 out of 5 stars. 32 reviews rated 2 out of 5 stars. 0 reviews rated 1 out of 5 stars.
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4
3
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Detail Ratings
Work life balance
3.0
Career Growth
2.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Program Coordinator
3.6
2 May 2026
Positive Growth and Culture in Academia
Pros: I've found Johnson & Wales University to be a great place to work in higher education. As a Program Coordinator in Providence, RI, I'm surrounded by supportive colleagues and a culture that values collaboration. There's good job security and consistent chances for professional growth. Plus, work-life balance is generally solid, which helps a lot.
Cons: The pay and benefits are decent, but salary increases can be slow, which is typical for university roles. Also, some internal approval steps can make things move a bit slower than ideal, though it's manageable.
Advice to Management: Focus on competitive salary progression to attract and retain top talent in various departments.
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Academic Advisor
3.9
1 May 2026
Supportive Environment in Higher Education
Pros: Working at Johnson & Wales University is great. My colleagues are super supportive, creating a strong community among academic staff. It's fulfilling to help students succeed in higher education. I appreciate the professional development chances and career growth; the collaborative company culture is a big plus.
Cons: Internal administrative processes can sometimes feel a bit slow, which is frustrating. Also, while benefits are decent, salary progression isn't always quick compared to the private sector. It's a minor point but worth noting for long-term financial planning.
Advice to Management: I'd suggest looking into streamlining some of the administrative processes to improve efficiency. Also, reviewing the frequency and structure of salary adjustments could help with long-term employee retention and satisfaction.
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Admissions Counselor
3.6
30 April 2026
Great Place to Work in Higher Ed
Pros: Working at Johnson & Wales University in Providence, RI, as an Admissions Counselor has been really fulfilling. I love the supportive team environment; my colleagues are genuinely dedicated to student success. There are solid professional development opportunities in the higher education industry, and I've learned a ton about educational administration and recruitment. It's inspiring to work in a mission-driven atmosphere focused on students.
Cons: The pay for an Admissions Counselor could be more competitive within the education sector, though the benefits are pretty standard. During peak application cycles, the workload can get very high, which sometimes makes maintaining a great work-life balance tough. Improving inter-departmental communication would also help streamline processes and reduce occasional bottlenecks. These are minor, but noticeable.
Advice to Management: Consider a review of salary bands for key roles like Admissions Counselors to remain competitive in the higher education market. Also, explore strategies to better manage workload distribution during peak seasons and enhance cross-departmental communication to reduce operational friction. Continuing to invest in professional development for staff is a definite strength.
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Program Coordinator
3.4
27 April 2026
Supportive Higher Ed Environment with Room to Learn
Pros: Working here as a Program Coordinator in higher education has been a good experience. My colleagues are incredibly supportive, making daily tasks smoother. There are clear opportunities to learn new skills, and the campus environment offers a strong sense of community. The general atmosphere feels stable, which I value, and leadership in my department is quite approachable.
Cons: Promotion paths aren't always super clear, which can make career progression feel a bit slow for a Program Coordinator in this higher education setting. Additionally, some administrative approval processes can be a bit clunky and often take longer than expected, occasionally causing bottlenecks for new programs or initiatives to get off the ground. Better streamlining would really help here.
Advice to Management: Focus on clarifying career progression pathways and streamlining administrative approval processes to improve efficiency and employee advancement opportunities.
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Program Coordinator
3.6
27 April 2026
A Stable and Supportive Place in Higher Education
Pros: I appreciate the stable environment at Johnson & Wales University and the strong focus on student success. My colleagues are supportive, fostering a collaborative atmosphere. Good chances for professional development within academic administration exist, which is valuable for anyone working in higher education.
Cons: Career progression can feel a bit slow, common in university settings. Approval processes are sometimes lengthy, requiring patience to navigate the internal bureaucracy. Compensation is okay, but not always competitive with other industries outside of higher education.
Advice to Management: Streamline some internal approval processes to increase efficiency. Exploring clearer career pathing options for long-term employees would also be beneficial for retention and morale within the university.
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Academic Advisor
3.7
25 April 2026
Positive Growth and Support in Higher Ed
Pros: I've really valued my role as an Academic Advisor at Johnson & Wales University in Providence. It's a supportive environment where colleagues truly collaborate. I appreciate the stability of the higher education sector and the continuous learning opportunities provided for professional development.
Cons: The administrative approval processes can sometimes be slow, making certain initiatives take longer than expected. While compensation is decent, it isn't always top-tier compared to other industries, which is a minor drawback.
Advice to Management: Focus on streamlining administrative processes to improve efficiency and reduce potential frustrations for staff members.
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Academic Advisor
2.6
11 April 2026
Benefits are okay, but pay isn't great
Pros: The health insurance is solid, and there's a decent 401k match. Tuition discounts for dependents are a huge plus in higher education. This really helps for administrative staff roles.
Cons: Salaries are pretty low, especially for professional staff in Providence, RI. Annual raises are small and don't keep up with inflation at this private institution. It's tough to get by sometimes.
Advice to Management: Please review salary bands for all professional and administrative staff. Competitive pay is crucial for retaining good talent, especially with the high cost of living in Providence. Invest in your employees beyond just benefits.
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Admissions Counselor
2.6
6 April 2026
Leadership at JWU Needs More Vision
Pros: I enjoyed working with most of my colleagues at the Providence campus. We had a really dedicated team focused on student enrollment. It's a decent place for an onsite role if you like a busy university environment.
Cons: Upper leadership often felt disconnected from daily operations. There's not enough clear communication or consistent strategy for higher education roles. Decision-making can be slow, which impacts our ability to adapt.
Advice to Management: Focus on creating clearer, more consistent strategic goals. Improve communication channels between different levels of management and frontline staff. Empower middle management more.
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Administrative Assistant
2.6
4 April 2026
Decent place for higher ed, but culture needs work.
Pros: Working here, especially as an Administrative Assistant, gives you solid experience in higher education. The tuition benefits are a real lifesaver, and you can see people genuinely care about the students.
Cons: The company culture is pretty cliquey in the Providence office. There's not enough communication from senior leadership, which makes it tough to feel connected. It often feels like administrative staff are overlooked for growth.
Advice to Management: Focus on breaking down departmental silos and improving transparency from senior leadership. Create more clear pathways for career growth for all staff, not just faculty.
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Academic Advisor
2.9
2 April 2026
Career Growth is Slow at JWU
Pros: You get really good at student services and building relationships. It's a stable job in a university setting, which is nice for job security.
Cons: Career growth is limited for administrative roles on the Providence, RI campus. There aren't many opportunities to move up; most moves are lateral. It's hard to advance beyond your initial position.
Advice to Management: Create clearer paths for internal promotion. Invest more in professional development for staff, especially for those in student services, beyond just basic training.
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