From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.
Our Mission:
To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup, and one neighborhood at a time.
Our Promise:
Our partner promise: Bridge to a better future
Our customer promise: Serve the world's finest coffee, with a moment of connection
Our farmer promise: Ensure the future of coffee for all
Our community promise: Contribute positively
Our environmental promise: Give more than we take
Our shareholder promise: Generate long-term returns
The Hong Kong Support Center (HKSC) is the regional corporate hub for the 15 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Laos, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 5,800 stores, the region is a key growth driver for the organization.
All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination of harassment based on the foregoing.
Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: It's a solid place to get your foot in the door if you're new to the retail food service industry. You learn a ton about customer service really quickly. For onsite barista roles, it's a good entry point.
Cons: Beyond a shift supervisor, career growth for baristas is pretty limited here at this large coffee chain. It feels like you hit a ceiling fast unless you have a degree or years of management experience. There aren't many opportunities to move into corporate roles.
Advice to Management: Create clearer and more accessible growth paths for long-term baristas. Offer more internal development programs to help people move up without needing a degree.
Show more
Pros: You learn a lot about managing people and daily retail operations. The team in my Singapore office was always solid, we really helped each other out. It's a decent place to start if you're new to the food & beverage industry.
Cons: Leadership often feels out of touch. Decisions come down that don't make sense for actual store-level staff, especially as a Shift Supervisor. There's not much support when things get really stressful onsite.
Advice to Management: Upper management needs to spend more time in the stores. Listen to the Shift Supervisors and baristas, we know what's really happening on the ground. Improve communication on why certain decisions are made for retail operations.
Show more
What is the general working culture like for baristas at Starbucks in the Asia Pacific region?
The working culture for baristas at Starbucks in Asia Pacific generally emphasizes teamwork and customer service. It's a fast-paced environment where partners are expected to collaborate effectively to meet store targets and maintain service quality.
What kind of health and wellness benefits does Starbucks Asia Pacific offer its employees in the region?
Starbucks Asia Pacific provides comprehensive health and wellness benefits, including medical, dental, and vision coverage for eligible partners. They also offer programs focused on mental well-being and encourage a healthy work-life balance for their retail and corporate staff across the Asia region.
