Evernex

Pros: Sometimes you get to work from home if there aren't any urgent onsite tickets. This hybrid model is a solid perk when dealing with IT infrastructure services. It helps avoid the daily commute to the London office.
Cons: True remote work isn't really an option for this role; it's mostly onsite. Unexpected calls for data center maintenance can mess up your plans. Scheduling can be a bit rigid, making work-life balance tough.
Advice to Management: Try to offer more predictable schedules for Field Service Engineers where possible. Improve communication when unexpected onsite work arises. Maybe explore more local hub options to reduce travel for the UK team.

Pros: I liked working with my immediate team; they were usually super helpful. For IT services, the actual troubleshooting in data center environments was often interesting. The hybrid model for our Dallas office provided solid work flexibility.
Cons: Upper leadership feels pretty disconnected from what we do daily. They don't give a lot of clear guidance, especially for a corporate setup. It's tough to see a path for career growth beyond your current IT support role.
Advice to Management: Spend more time understanding the frontline IT services roles. Provide clearer vision and better pathways for career development, especially for specialists in data center maintenance. Manager training on effective communication would also help.