Company Summary

  • u
    UMAI Restaurant Software
  • Computer / IT (Software)
  • 11-25 employees
  • Kuala Lumpur, Malaysia

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Customer Success Specialist
2.9
19 April 2026
Okay flexibility, depends on your role
Pros: The hybrid model in the Singapore office is pretty chill for some roles, especially in development. Some senior folks get a lot of autonomy.
Cons: For Customer Success Specialist roles, it's less flexible than I hoped. Working with clients in different time zones means early starts or late finishes sometimes for the restaurant tech industry.
Advice to Management: Try to standardize flexibility options across all departments, not just engineering. Customer-facing roles also need a bit more leeway sometimes, especially with the demanding nature of the restaurant tech industry.
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