Pros: You can sometimes swap shifts with teammates, which helps a lot when something urgent comes up. The local Manila office team is generally understanding if you need to take an emergency leave. It's not a super strict 9-5 schedule which can be a plus.
Cons: Work-from-home options are almost non-existent for on-site operations staff, which is a real bummer. Schedules often change with very little notice, especially in this gig economy space. It makes planning your personal life or appointments quite difficult.
Advice to Management: Try to provide more predictable work schedules for on-site staff. Even a little more consistency would greatly improve morale and work-life balance for Operations Associates. Explore if more hybrid options are truly impossible for some roles.
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