Pros: You usually get your weekends off, which is good. They stick to pretty standard 40-hour work weeks for most of us. The team is generally supportive, which helps when you're dealing with customer queries.
Cons: Sometimes, especially during peak season, overtime for Customer Service Representative roles can be mandatory and it really cuts into personal time. There isn't much flexibility for remote work; it's mostly an onsite role in the Kuala Lumpur office. It's the insurance industry, so things can get stressful fast.
Advice to Management: Try to offer more work flexibility options, even a hybrid model, especially for long-tenured employees. It would really help with employee morale and reduce burnout in the insurance industry.
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