ING Hubs Philippines is a global capability center supporting ING’s operations worldwide. With over 6,500 employees, we are part of a network that spans more than 40 countries and serves over 40 million retail customers. Our hub delivers a wide range of services across analytics, anti-fraud, automation, compliance, data, finance, IT, risk, and more—powering ING’s global ambitions through operational excellence and innovation.
We are proud of our diverse and dynamic workforce, with an average age of 31 and a strong representation of women (54%). Our culture is anchored in continuous learning, leadership development, and a commitment to sustainability. Programs like the Early Careers Program, Process Expert Build, and global leadership academies ensure our people are future-ready.
Recognized as an IBPAP SOLAIA Global Capability Center (GCC) of the Year, Top Employer and Service Excellence Company of the Year by the Asia CEO Awards and PEZA, we are also a certified Great Place to Work. Our community impact is driven by initiatives like “Reach a KPI, Plant a Tree,” “My Dream in a Shoebox,” and coastal cleanups under “One Dagat Away.”
At ING Hubs Philippines, we empower people to stay a step ahead in life and in business—through purpose, performance, and positive impact.
Fraud Advisory: As part of our commitment to protecting our community and upholding operational excellence, ING Hubs Philippines reminds everyone to remain vigilant and engage only through official and verified communication channels. Please note that ING does not request any form of payment or consideration at any stage of the recruitment process. Any such requests may be reported to us for appropriate action.
Rating Reviews
Rating is calculated based on
17
reviews and is evolving.
Pros: I really value the supportive team culture at ING Hubs Philippines, working as an Operations Analyst in Taguig. There are good opportunities for learning new financial processes. The work-life balance is decent for the banking industry, and my colleagues are always helpful, making it a solid place to grow.
Cons: Career progression can feel a bit slow sometimes for an Operations Analyst, with promotions taking longer than expected. Also, as a large global company, some internal approval processes can be a little bureaucratic.
Advice to Management: Keep focusing on streamlining internal processes to reduce bureaucracy. Also, clear pathways for career growth and promotions would boost employee morale and retention.
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Pros: The direct managers in the Manila office are generally supportive, which helps a lot day-to-day. The hybrid work model is a real plus for work-life balance too. It's a solid place for career stability in financial services.
Cons: Senior leadership often feels pretty disconnected from the daily grind for us Software Engineers. There's not always clear communication from the top brass, which can be frustrating. Career progression can feel stalled without strong advocacy from management.
Advice to Management: Focus on developing middle management and ensuring consistent communication from the top down. Empower team leads more and really listen to feedback from those in the trenches in the Manila office. Invest in leadership training too.
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Pros: I really appreciate the hybrid work model; it helps a lot with navigating the commute in Taguig City. As an Operations Specialist, I generally stick to my 40-hour weeks, which is good for my personal time. There's a decent effort to prevent burnout across most teams.
Cons: Sometimes, especially nearing project deadlines or quarter-end, things get really hectic. You can feel pressure to log extra hours in core banking operations, which can mess with your personal plans. It's not consistent across all departments; some teams definitely struggle more than others.
Advice to Management: Try to standardize workloads and project timelines across teams. Some departments really feel the crunch more than others, making work-life balance inconsistent.
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What is the day-to-day working culture like at ING Hubs Philippines for IT professionals?
No answers yet.
What are the typical benefits offered to employees at ING Hubs Philippines, especially for roles in IT and operations?
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What is the typical working culture like at ING Hubs Philippines for IT professionals?
No answers yet.
What is the work culture like at ING Hubs Philippines, especially for tech roles in Manila?
ING Hubs Philippines fosters a collaborative and inclusive work culture, particularly within its technology teams in Manila. There's a strong emphasis on continuous learning and innovation, with opportunities to work on global projects.
What is the typical work culture like at ING Hubs Philippines, especially for roles in the banking and finance sector?
ING Hubs Philippines fosters a collaborative and inclusive work environment, emphasizing teamwork and continuous learning. The culture supports professional growth, aligning with the dynamic nature of the banking and finance industry in the Philippines.
What is the typical work culture like for IT professionals at ING Hubs Philippines, especially regarding collaboration and learning opportunities?
The work culture at ING Hubs Philippines is quite collaborative, fostering an environment where IT professionals regularly share knowledge and work together on projects. There are structured programs and on-the-job learning opportunities that encourage continuous skill development within the tech teams.
What is the day-to-day working culture like at ING Hubs Philippines, especially for roles in IT or finance?
ING Hubs Philippines fosters a collaborative and inclusive work environment, encouraging teamwork across different departments. The culture supports continuous learning and professional development for IT and finance professionals, with an emphasis on innovation and client focus.
What is the typical working culture like at ING Hubs Philippines for IT professionals?
ING Hubs Philippines fosters a collaborative and inclusive working culture, particularly within its IT departments. Employees often experience a supportive environment where teamwork is encouraged, and there's a strong emphasis on continuous learning and professional development.
